Smart Automation Meets Seamless Handoffs
Empower your team to take over conversations effortlessly. Assign chats, manage permissions, and resolve complex issues — all while keeping customer data and context intact.
Hand off and reply from mobile
Smart Conversation Assignment
Assign chats to specific agents or teams with granular permissions. Control who sees sensitive customer data.
Dynamic Status Management
Label conversations as Pending, Spam, or Resolved, and add closing notes so context is never lost.
Real-Time Collaboration
Invite team members to join chats, share insights, and resolve issues faster with multi-agent collaboration.
360° Customer Profile
Access orders, tickets, and appointment history instantly — everything in one place, no switching tabs.
Message Scheduling & Outreach
Send SMS, emails, or audio messages outside 24-hour windows. Schedule reminders, promotions, or check-ins.
Audience Segmentation
Filter contacts by behaviour, location, or purchase history to create targeted, personalised follow-ups.
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