Legal & Policies
Everything that governs how Konversation works, in plain language. Search or browse by category below. Each document is maintained for compliance, customer due diligence, and procurement review.
Privacy & Data
Privacy Policy
How Konversation collects, uses, shares, and protects personal data, and the rights available to data subjects.
Cookie Policy
The cookies and similar technologies we use, why we use them, and how to control them.
Data Processing Agreement
The terms under which Konversation processes personal data on behalf of customers as a processor.
Subprocessors
The third-party subprocessors that support delivery of the Konversation platform.
GDPR Compliance
How Konversation supports compliance with the EU and UK GDPR, including roles, safeguards, and data subject rights.
Terms & Usage
Terms of Service
The agreement governing access to and use of the Konversation platform and services.
Acceptable Use Policy
The activities that are permitted and prohibited when using Konversation.
AI Usage Policy
How AI features may be used, their limitations, and customer responsibilities.
Refund Policy
Our billing, cancellation, and refund practices for subscriptions and add-ons.
Trust & Operations
Need something else?
For data-protection requests, a countersigned Data Processing Agreement, security questionnaires, or other compliance documentation, contact our team at team@konversation.io or write to Konversation Limited, Unit A10 509 Bizspace Business Park Kings Road, Birmingham, Tyseley, England, B11 2AL, United Kingdom.